Terms of Service
SIA OIA, registration number 40203518707, VAT number LV40203518707, registered address “Urdziņa 65”, Ciemupe, Ogresgala Parish, Ogre Municipality, LV-5001, Latvia, hereinafter referred to as the Online Store, provides the content available on pickcarry.lv and sells goods in accordance with these Terms of Service.
1. General Terms
If a consumer purchases goods through the website, such an agreement is considered a distance contract and is subject to the laws and regulations of the Republic of Latvia governing distance contracts, including, but not limited to, the Consumer Rights Protection Law of the Republic of Latvia, the applicable Cabinet of Ministers regulations regarding distance contracts, and other applicable legislation.
By placing an order in the Online Store, the Buyer confirms that they have read and agree to these Terms of Service.
2. Making a Purchase
The prices and specifications of products sold in the Online Store are displayed next to the respective products.
To place an order, the Buyer must add the desired products to the shopping cart, complete all required fields and select an available delivery method.
The total cost of the order, including the applicable delivery charge, is displayed before the order is confirmed.
The Buyer completes the order by making payment using one of the payment methods available at checkout.
The Buyer is responsible for providing accurate and complete information required for processing and delivering the order.
3. Payment Terms
The settlement currency of the Online Store is euro (EUR).
Purchases can be paid for using the payment methods provided through the MakeCommerce payment platform operated by Maksekeskus AS.
Depending on the Buyer's location and the payment methods available at checkout, MakeCommerce may provide, among others:
- Latvian online banking payments, including Swedbank, SEB, Citadele and Luminor;
- Estonian online banking payments, including Swedbank, SEB and Luminor;
- Lithuanian online banking payments, including Swedbank, SEB and Luminor;
- Visa and Mastercard card payments;
- other payment methods made available by MakeCommerce and displayed at checkout.
Only the payment methods actually displayed to the Buyer during checkout are available for the relevant order.
When using an online banking payment method, after confirming the payment the Buyer should click the button to return to the merchant.
Personal data required for making payments is transferred to the licensed payment institution Maksekeskus AS.
The agreement enters into force upon successful receipt of payment.
If, for any reason, it is not possible to fulfil an order, the Buyer will be informed and the amount paid will be refunded as soon as possible, but no later than 14 days after the Buyer has been informed.
4. Delivery Terms
Goods are delivered to:
- Latvia
- Lithuania
- Estonia
Orders are delivered using parcel locker delivery services available in the Buyer's destination country.
The specific parcel locker delivery provider and available pickup locations are displayed during checkout.
Delivery costs are displayed before the order is confirmed.
Estimated delivery times are:
- Latvia: approximately 1–3 business days
- Lithuania: approximately 2–4 business days
- Estonia: approximately 2–4 business days
Delivery times are estimates and may be affected by public holidays, high order volumes, carrier delays or circumstances outside the reasonable control of the Online Store.
In exceptional circumstances, the Online Store has the right to deliver the goods within up to 45 calendar days, informing the Buyer accordingly.
Any duties, taxes or other charges that must be paid in order to receive a shipment at its destination are borne by the Buyer where such charges are applicable and are not already included in the order price.
5. Right of Withdrawal
The Buyer has the right to withdraw from the purchase within 14 calendar days from the day on which the goods are received.
Depending on the nature of the goods, statutory exceptions to the right of withdrawal may apply. Where such an exception applies, it will be clearly indicated where required.
The statutory right of withdrawal does not apply to Buyers who are legal entities.
To exercise the 14-day right of withdrawal, the Buyer must notify the Online Store by sending a clear statement of withdrawal to:
The Buyer may request the withdrawal form by contacting support@pickcarry.lv.
During the withdrawal period, the Buyer may handle the goods only to the extent necessary to establish their nature, characteristics and functioning.
The Buyer is responsible for maintaining the quality and safety of the goods during the withdrawal period.
If goods have been used improperly or damaged due to careless handling, failure to follow instructions, loss of the original packaging or significant damage to the packaging, the Online Store has the right to reduce the refundable amount in proportion to the reduction in the value of the goods, insofar as permitted by applicable law.
The Buyer bears the direct costs of returning the goods, except where the reason for the return is that the goods do not correspond to the order, for example where an incorrect or damaged product has been delivered.
The Buyer must return the goods to the Seller without undue delay and no later than 14 days after notifying the Online Store of the decision to withdraw from the purchase.
After receiving the returned goods, the Online Store will refund payments received from the Buyer under the relevant distance contract without undue delay and no later than 14 days, subject to applicable law.
The Seller has the right to withhold the refund until the returned goods have been received or until the Buyer has provided evidence that the goods have been returned.
If the Buyer selected a delivery method that was more expensive than the least expensive standard delivery method offered by the Online Store, the Online Store is not required to reimburse the additional delivery cost.
The Online Store is not responsible for delays or failures in the performance of its obligations caused by circumstances or obstacles outside its reasonable control.
The Online Store reserves the right to refuse the sale of goods and request the return of goods if, as a result of an obvious error, the price displayed in the Online Store was significantly lower than the actual market price of the product.
6. Consumer Rights Regarding Non-Conforming Goods
The Online Store is responsible for goods sold to the Buyer in accordance with the applicable consumer protection legislation of the Republic of Latvia.
If the Buyer discovers that a purchased product is defective or does not conform to the contract, the Buyer must notify the Seller without undue delay.
Complaints regarding defective or non-conforming products can be submitted by contacting:
The Buyer should provide sufficient information to identify the order and describe the issue. Where appropriate, the Buyer may also be asked to provide photographs or other information showing the defect or non-conformity.
The Online Store is not responsible for defects that arise after delivery as a result of improper use, accidental damage, failure to follow product instructions or other circumstances for which the Seller is not responsible.
If the goods have defects or do not conform to the contract and the Seller is responsible for the non-conformity, the Buyer has the right to request that the defect be remedied or that the goods be replaced in accordance with applicable law.
Where repair or replacement is not possible or another remedy is available under applicable consumer protection law, the Buyer may be entitled to an appropriate price reduction or termination of the contract and reimbursement.
The Seller will provide a written response to a consumer complaint within 15 days, unless applicable law provides otherwise.
7. Processing of the Buyer's Personal Data
The Online Store processes personal data necessary for processing orders and providing services, including information such as the Buyer's name, surname, email address, telephone number, delivery information and other information provided during the ordering process.
The Online Store transfers the personal data necessary for delivery to the relevant transport or parcel delivery service provider.
Payment processing is provided through the MakeCommerce payment platform, and the personal data required for payment processing is transferred to the platform owner Maksekeskus AS.
More information about the processing of personal data is available in the Online Store's Privacy Policy.
If the Buyer has expressly agreed to receive marketing communications, including newsletters and promotional offers, the Online Store may use the email address provided by the Buyer for such communications.
The Buyer may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting:
8. Dispute Resolution
For matters not specifically covered by these Terms of Service, the Buyer and the Seller shall follow the applicable laws and regulations of the Republic of Latvia.
The parties will first attempt to resolve any dispute arising between the Seller and the Buyer through mutual negotiations or written correspondence.
The Buyer may contact the Seller regarding a complaint or dispute at:
If a dispute cannot be resolved through negotiations or correspondence, it may be resolved in accordance with the laws of the Republic of Latvia.
A consumer may also submit a complaint to the Consumer Rights Protection Centre of Latvia (PTAC) or use other applicable out-of-court dispute resolution procedures.
The Buyer also retains the right to bring a claim before a competent court in accordance with applicable law.