Shipping Information
We currently deliver orders to:
- Latvia
- Lithuania
- Estonia
Orders are delivered using parcel locker delivery services available in the customer’s destination country.
The available parcel locker locations and delivery price are shown during checkout before the order is confirmed.
Order Processing
Orders are prepared for shipment after successful payment has been received.
Please make sure that the contact information provided during checkout, including your name, telephone number and email address, is correct, as this information may be required for delivery notifications.
Estimated Delivery Times
Estimated delivery times are:
- Latvia: approximately 1–3 business days
- Lithuania: approximately 2–4 business days
- Estonia: approximately 2–4 business days
Delivery times are estimates and may vary depending on the parcel delivery provider, public holidays, high order volumes or other circumstances outside our reasonable control.
In exceptional circumstances, delivery may take up to 45 calendar days. If a significant delay is expected, we will inform the customer.
Delivery Charges
Delivery charges depend on the destination country and the available parcel locker delivery service.
The exact delivery charge is displayed during checkout before the customer confirms the order.
Parcel Locker Delivery
The customer selects an available parcel locker during checkout.
Once the order has been dispatched, the customer may receive delivery and pickup information directly from the relevant delivery provider by SMS, email or another notification method.
The customer is responsible for collecting the parcel within the time period specified by the delivery provider.
If a parcel is not collected within the specified period and is returned to us, additional delivery charges may apply if the customer requests the order to be shipped again.
Incorrect Delivery Information
The customer is responsible for providing correct delivery and contact information.
If delivery cannot be completed because incorrect or incomplete information was provided, additional costs related to reshipping the order may be charged to the customer.
Delayed or Lost Shipments
If your order has not arrived within the expected delivery period, please contact us at:
Please include your order number so that we can investigate the shipment.
Damaged Shipments
If the parcel or product appears damaged upon receipt, please contact us as soon as possible at:
Please provide your order number and, where possible, photographs showing the damage.
Customs, Taxes and Duties
Orders delivered within Latvia, Lithuania and Estonia are subject to the applicable VAT rules.
Any additional taxes, duties or charges that may apply in exceptional circumstances are borne by the customer unless otherwise stated during checkout.
Contact
For questions regarding shipping or delivery, please contact:
SIA OIA
Registration No.: 40203518707
VAT No.: LV40203518707
Registered address: “Urdziņa 65”, Ciemupe, Ogresgala Parish, Ogre Municipality, LV-5001, Latvia
Email: support@pickcarry.lv